'Why won't Google Chrome let me download files anymore? I used to download email attachments, pictures and music very easily. Since last week, it's no longer downloading any type of files from any website. What's the matter?'
Google Chrome is so simple and powerful that everyone loves it. But recently I found that one issue is under heated discussion on some major-related forums: Google Chrome is not downloading files!
After clicking the download button/icon on a web page, the request is not responding. Or, while selecting a location to preserve the download(s), the required download prompt box doesn't appear as usual. After many searches on the internet, Chrome fans said that they still don't find a confirmed solution to solve the problem.
How to Fix Google Chrome Not Downloading Files
According to Google Chrome Help page about how to fix file download errors in Google Chrome, if you get an error message on Chrome when you try to download apps, themes or other files, try to fix the most file download errors with the troubleshooting tips:
Part 1. Simple Tips to Fix Chrome Won't Download Files
Make sure your Internet connection is working normally. Fix Internet stability issues if the connection is unstable
Try to download the file later
Contact the website owner
There, on the linked page, you can find more 'error messages' related to this problem in downloading files with Chrome, such as Chrome network failed, download blocked, no file, virus scan failed, disk full, insufficient permissions, system busy, needs authorization or forbidden. All those errors are responsible for Chrome not being able to download files.
If the easy tips above fail to solve the problem, don't get upset. There are other potential solutions provided below for you to fix the 'Chrome not downloading files' issue.
Part 2. Further Troubleshooting 'Chrome not downloading files' Error
Some people are not so lucky, they can't finish any download in Chrome. What's worse, they fail to download files without receiving a warning or error message indicating where the process went wrong. In this case, it's time to take some further measures. After reading numerous stories telling how people fix the downloading problems in Chrome, we summed up four effective solutions which I hope to be a permanent cure.
Method 1. Do Some Basic Cleaning Works
These are what you can try: clear all history and cache, run Chrome cleanup tool and reset settings to Chrome's original defaults. If you want to keep your Chrome history and cookies, you can backup or export Chrome history and cookies in advance.
To Clear history and cache in Google Chrome:
Step 1. Open Chrome on your computer and go to 'More (three dots)' > 'More tools' > 'Clear browsing data..'.
Step 2. Check the content you want to remove and click 'Clear Data'.
To Run the Chrom cleanup tool:
Chrome cleanup tool can find and remove harmful software on your computer. Running this tool may solve the 'Chrome won't download files' issue caused by malware.
Step 1. Open Google Chrome on your computer.
Step 2. In the top right corner, click 'More (three dots)' > 'Settings'.
Step 3. Scroll down to the bottom and click 'Advanced'.
Step 4. Under 'Reset and clean up', click 'Clean up computer' > 'Find'.
To reset Chrome:
Step 1. Open Google Chrome on your computer.
Step 2. In the top right corner, click 'More (three dots)' > 'Settings'.
Step 3. Scroll down to the bottom and click 'Advanced'.
Step 4. Under 'Reset and clean up', click 'Restore settings to their original defaults' and then click 'Reset Settings' to confirm.
Attention, resetting Chrome will reset the browser startup page, new tab page, pinned tabs, and more. It will also disable all extensions and clear temporary data like cookies. However, other files like your bookmarks, history, and saved passwords will not be saved still. If you want to retrieve cookies but have no backup available, learn how to recover cache files in Google Chrome here.
Method 2. Uncheck Use Hardware Acceleration Option
Step 1. Go to Chrome Menu > Settings > Show Advanced Settings.
Step 2. Under System, uncheck Use hardware acceleration when available.
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Step 3. Restart Chrome.
Method 3. Reinstall Google Chrome
To uninstall Google Chrome completely, first, you need to uninstall Google Chrome under Settings, then go to the registry to delete all Google folders.
To uninstall Google Chrome:
Step 1. Click the Windows icon and choose 'Settings (the gear icon)'.
Step 2. Choose 'Apps' > 'Apps & features'.
Step 3. Find and click 'Google Chrome'. Then click the 'Uninstall' button.
To delete All Google Folders in Registry:
Step 1. Press 'Windows + R' and type regedit.
Step 2. Go to 'Computer' > 'HKEY_CURRENT_USER' > 'Software'.
Step 3. Find and right-click 'Google' then choose 'Delete'.
Step 4. Go to the 'HKEY_LOCAL_MACHINE' folder and click 'SOFTWARE'.
Step 5. Find and right-click 'Google' then choose 'Delete'.
Now you have successfully and completely uninstall Google Chrome from your computer. Go to Microsoft Store to reinstall Google and see whether the 'Chrome not downloading files' still exists.
Method 4. Disable Download Related Extensions
Disable all extensions that work as download managers since they may interfere with file downloading of Chrome.
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Step 1. Open Chrome and go to 'More (three dots in the top-right corner)' > 'More tools' > 'Extensions'.
Step 2. Then you will see all the enabled extensions in your Chrome.
Step 3. Toggle the button to disable downloading related extensions. (The extension shown in the image below is irrelevant to download managers. But you can apply the very same way to disable the extension you need to turn off.)
Extra Tip for Chrome History & Bookmarks Recovery
Some of the fixing methods will restore your browser to its original defaults or delete the Google folder. If the browsing history or bookmarks were unfortunately removed. Don't panic though, we left a data recovery plan for you here, to assist you to recover Chrome history in Windows and restore Chrome bookmarks on Mac.
Since Google has a temporary folder that stores some cache files related to browsing history and bookmarks, you can use EaseUS Data Recovery Wizard, the most powerful third-party free recovery software to restore missing or lost Chrome data from its temporary folder, even the folder has been deleted on a local disk.
1. Download and install EaseUS Data Recovery Wizard on your computer.
2. Use the data recovery tool to search for and recover your lost data.
Choose a storage location or a specific folder where your data was lost and then click the Scan button.
When the scan is complete, locate the recoverable files or folders from the list of scan results.
Select files and then click the Recover button. When choosing a location to save the recovered data, you should not use the original drive.
Here we introduce multiple ways to fix Google Chrome not downloading files, including simple tips you can try first and further troubleshooting tips. Hope it works and your favorite browser is getting back to normal.
I Recently uploaded a .PSD file from work to my personal Google Drive so I can download and work on it at home. Today when I went onto my Google drive to download this file, when I pressed the download button, Drive opened another tab in my browser with an Error 403 'Forbidden' on it. I tried downloading some other files, and none of the other .PSD files on my drive would download either; They also gave me an Error 403. All of my other files were able to download, though.
I do not know why I am all of a sudden not allowed access to my files as this was working just the other day. It seems awfully silly that I am forbidden to access my own files. Is there a workaround for this or am I just going to have to send a disgruntled email to Google about them restricting my access to my files?
Try logging out of all other users in your web browser or use Incognito Mode if your browser has it (which has the effect of doing this). Kudos to Ahmad for saving me with this answer today!
As he clarified (and glenviewjeff and Boynux both suggested in the comments to the OP), either of these approaches seem to help because of a bug with multiple user sign-in. It doesn't even matter if all the accounts signed in are granted permission to download the file; it's something about having more than one account signed in.
I had this happen today with .xlsx files in both Chrome and IE11. In IE11 I saw the same behavior as the OP described here:
'when I pressed the download button, Drive opened another tab in my browser with an Error 403 'Forbidden' on it. .. They also gave me an Error 403.'
In Chrome the behavior was a little different (it opened a download window prompting me to save a file with a long string of random numbers and letters and no file extension; clicking save returned a 'Failed - Forbidden' message in the download tray at the bottom), but the result is the same as the OP's subject line: Google Drive won't let me download my files.
Ryan C.Ryan C.
This works for me: Right click on the file, then click on Create shareable link and use that link.
If you are signed in using multiple account on the same browser, try to logout it first and login again. It works for me.
rfajarachmadrfajarachmad
try to make a copy and download the file. Before that check the access privilege in sharing. check whether download option is ticked or not.
Chris HarrisChris Harris
The too many users logged into the same browser was the cause of my issue. Rather than log them all out I just selected my name in the very top right of the Chrome browser and selected Guest from the dropdown. This opens a guest user browser and then I logged into the Google Drive account and was able to download the file not problem.
Chris DavisChris Davis
The multiple signed in account problem still exists as of today. Instead of incognito or use different browser, you can have multiple profile within Google Chrome, just switch to the profile with the google account you want to use.
Kent LiauKent Liau
Use GDrive Direct Download URL Maker is a quick workaround, if you need your Gdrive files now
MarkusMarkus
protected by Community♦Nov 4 '17 at 15:14
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Hi Nancy,
I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.
This issue might occur if Microsoft Edge browser is corrupt.
I recommend you to clear browsing history of Microsoft Edge browser and check if it helps.
1. Open Microsoft Edge.
2. Click on Three dots symbol (..)which is at the top right corner of the browser and click on Settings.
3. Click on Choose What to Clear.
4. Choose the options in the list and click on Clear.
Please get back to us with an update on issue with Windows 10, we will be happy to help.
Thank you.
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Did not fix the problem.
This issue might occur if Microsoft Edge browser is corrupt.
I recommend you to clear browsing history of Microsoft Edge browser and check if it helps.
1. Open Microsoft Edge.
2. Click on Three dots symbol (..)which is at the top right corner of the browser and click on Settings.
Google Drive Not Downloading Files
3. Click on Choose What to Clear.
4. Choose the options in the list and click on Clear.
Did this solve your problem?
Sorry this didn't help.
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Hi Nancy,
Thank you for your response with the current update on the issue.
To assist you better, please provide us the information below:
When you say that 'I right click PDFs on other sites', are you facing the issue particularly while downloading a google drive file?
I suggest you to update all the pending Windows updates in the computer and check if it helps.
1. Click on Start Menu.
2. Then select Settings.
3. Choose Update & security > Windows Update > Check for updates. Install any available updates and restart your PC if required.
Also I recommend you to change the download folder to another folder in the Microsoft Edge browser settings.
Please get back to us with an update on issue with Windows 10, we will be happy to help.
Thank you.
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this response?
Thanks for your feedback.
To assist you better, please provide us the information below:
When you say that 'I right click PDFs on other sites', are you facing the issue particularly while downloading a google drive file?
I suggest you to update all the pending Windows updates in the computer and check if it helps.
1. Click on Start Menu.
2. Then select Settings.
3. Choose Update & security > Windows Update > Check for updates. Install any available updates and restart your PC if required.
Also I recommend you to change the download folder to another folder in the Microsoft Edge browser settings.
I mean that Edge operates as expected downloading PDFs from sites other than GoogleDrive. Edge respects my settings to ask for a download location, and it recognizes my download folder setting.
As I said in my original post, under additional info, I have set the option to ask me for a location, and I have set a downloads folder in Edge Settings.
It is impossible to NOT be up-to-date in W10. But, yes, the OS is up-to-date.
ETA: In order to help you help me better, have you attempted to duplicate this problem?
Did this solve your problem?
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Google Drive Not Downloading Zip
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